Privacy Policy | Flowbridge

Version № 1.

Last updated: 20.04.2026

1. Privacy Statement

This Privacy Policy (the “Policy”) explains how FlowBridge Services L.L.C-FZ, (the “Company”, “we”, “our”) collects, uses, stores, and protects personal data (“Data”) relating to users (“User”, “you”, “your”) in connection with the use of our software, websites, and services (collectively, the “Services”).

BY USING THE SERVICES, YOU CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THIS POLICY AND AGREE TO ITS TERMS. IF YOU DO NOT AGREE, YOU MUST STOP USING THE SERVICES.

2. Legal Framework and Compliance

We process personal Data in accordance with applicable data protection laws, including where relevant:

UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
Applicable regulations issued by UAE authorities
Where applicable, international best practices relating to data protection

We implement appropriate technical and organizational measures to ensure confidentiality, integrity, and lawful processing of Data.

3. Data Controller

For the purposes of applicable UAE data protection law, FlowBridge Services L.L.C-FZ acts as the Data Controller, determining the purposes and means of processing personal Data collected through the Services.

4. Information We Collect

We may collect the following categories of Data:

(a) Personal Information

Includes name, nationality, address, date of birth, identification documents, email, phone number, payment details, and any information you voluntarily provide.

(b) Cookies and Tracking Technologies

We use cookies to:

Authenticate users
Store preferences
Improve user experience
Analyze usage patterns
Prevent fraud and enhance security

You may disable cookies in your browser settings, but some Services may not function properly.

We may collect device-related Data such as IP address, device type, operating system, browser type, and unique device identifiers.

(d) Location Data

We may collect approximate or precise location data to enhance security, prevent fraud, and improve Services.

(e) Third-Party Data

If you connect third-party accounts (e.g., Google, social platforms), we may receive limited Data from those providers.

(f) Non-Personal Data

Aggregated or anonymized data that does not directly identify you.

5. How We Use Data

We process Data for the following purposes:

Providing and operating the Services
Account creation and management
Payment processing and verification
Fraud prevention and security monitoring
Customer support
Service improvement and analytics
Marketing and promotional communications (where permitted)
Legal and regulatory compliance
Enforcement of contractual rights

6. Legal Basis for Processing (UAE PDPL Approach)

We process personal Data based on one or more of the following grounds:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate interests of the Company (provided they do not override your rights)
Protection of vital interests or legal claims

7. Disclosure of Data

We may share Data with:

Payment service providers
Cloud and IT infrastructure providers
Compliance, fraud prevention, and security partners
Professional advisers (lawyers, auditors, accountants)
Regulatory or government authorities when required by law
Corporate affiliates or successors in case of restructuring or transfer of business

All third parties are required to maintain confidentiality and process Data only for specified purposes.

8. Cross-Border Data Transfers

Your Data may be transferred outside the United Arab Emirates where necessary for service delivery.

Where such transfers occur, we implement appropriate safeguards in accordance with UAE PDPL requirements to ensure an adequate level of protection.

9. Data Retention

We retain personal Data only for as long as necessary to:

Fulfill the purposes outlined in this Policy
Comply with legal, regulatory, or contractual obligations
Resolve disputes and enforce agreements

After the retention period, Data is securely deleted or anonymized.

10. Data Security

We apply reasonable technical, organizational, and administrative safeguards to protect Data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

11. Your Rights

Subject to applicable UAE law, you may have the right to:

Access your personal Data
Request correction of inaccurate Data
Request deletion of Data (where legally permitted)
Restrict or object to processing
Withdraw consent (where processing is based on consent)
Request Data portability (where applicable)
Lodge a complaint with a competent authority

12. Automated Decision-Making

We may use automated systems to detect fraud, ensure security, or personalize Services. Such processing will not produce legal effects without appropriate safeguards where required by law.

13. Marketing

We may send marketing communications where permitted by law. You may opt out at any time using unsubscribe mechanisms or by contacting us.

14. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

15. Updates to This Policy

We may update this Policy periodically. Changes will be posted within the Services. Continued use of the Services constitutes acceptance of updates.

16. Governing Law

This Policy shall be governed by the substantive law of UAE.

Any dispute shall be resolved exclusively by the courts of Hong Kong, unless otherwise required by the Applicable legislation of the UAE.

17. Contact Us

For questions or requests regarding this Policy or your Data, you may contact us via the Service support channels business@flowbridge.pro.